No. Unfortunately, we ship all orders within the US lower 48 states.
Shipping to other USA locations will be charged at actual rates, quoted on weight. You will see the options at checkout.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Yes! We send you tracking information via email, with your shipment confirmation (email address is required during ordering to enable this).
No. It's an automatic interactive toy.
Please do not let your dog chew the main device without the cover.
The biggest difference is whether or not you can operate the toy from your mobile phone using the application.
Please refer to the product feature below:
● 90M Toy Series: Not compatible with mobile phones.
Operate for 5 minutes, pause for 90 minutes. And this routine will repeat.
● Bluetooth Toy Series: There is two mode <Bluetooth Mode / Normal Mode>
You can operate the toy with the application, also you can set the time routine (30mins/60mins/90mins/120mins pause after 5 mins operation)
You can use the toy without your phone in normal mode. It works according to the set time routine.
Due to the toy's sound and automatic movement, your pet might need time to get used to the toy. To be become familiarized, please turn it off and put treats or catnip for cats in the pocket. Your pet can become familiarized more easily with nose activity.
If your pet is used to use this toy, please turn the power on in order for it to interact with your pet.
Of course! We have FCC, CE, PSE Certifications.
Also, the cover is made of natural dying fabric.
You can contact us through our contact page! We will be happy to assist you.
Delivery & Returns
You can return your product up to 14 days after receiving your order.
* Please make sure that the products are must be unaltered, unused, unwashed and undamaged.
* Products must be all-packaged (main device, cover, USB cable)
Refunds are processed the same way as purchases. In US, returns are the customer's expense. In case of an exchange or return due to a defect in the product, the shipping costs will not be reimbursed.
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the stripe company.
Of course. All of our pet toys have 1 year warranty from the purchase date.
We always aim for make sure our customers satisfy our products and service. If you have any inconvenience in using the product or if there is a product defect, just email us directly and we’ll take you through the process.
Please refer to the Warranty Terms & Conditions. And just contact us by e-mail!